indo365Terms of Use

We at indo365 operate an online entertainment platform offering football sportsbook markets, live-dealer casino tables, slot games, and esports coverage. Our service is available only where local law permits. This page sets out the terms under which you access and use our platform, your account, deposits and withdrawals, and how we handle disputes.

When you join indo365, you agree to these terms and our commitment to transparent operations, account security, and compliance with applicable regulations in your jurisdiction. We encourage you to read this document carefully before opening an account or making your first deposit.

Account Opening and Eligibility

To open an account on indo365, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online entertainment services. We require you to provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. Our platform uses this information to verify your identity and comply with anti-money-laundering regulations.

We undertake to protect your account with two-factor authentication and a secure password. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately so we can review your account and secure it.

Deposits, Withdrawals, and Payment Methods

We at indo365 support multiple payment methods tailored to the Indonesian market. You can deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing window and verification requirements.

When you request a withdrawal, we review your account to ensure compliance with our anti-fraud policies and applicable regulations. Withdrawals are processed to the same payment method you used for your deposit. Depending on your bank and payment provider, funds may arrive within one to three business days. We do not guarantee subject to verification; processing times depend on your financial institution.

Our platform requires Know Your Customer (KYC) verification before your first withdrawal. You will need to submit a valid government-issued ID, proof of address, and in some cases, proof of payment method ownership. This process protects both you and our platform from fraud and money-laundering risk.

Bonus and Promotional Terms

We offer welcome bonuses and promotional offers to new and existing users. Any bonus or promotion is subject to specific terms, including minimum deposit amounts, wagering requirements, and game restrictions. We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonus funds are separate from your cash balance and may not be withdrawn directly; they must be wagered according to the promotion's conditions.

If you believe a bonus has been applied incorrectly, or if you have questions about wagering requirements, our support team can clarify the terms and review your account history.

Platform Conduct and Account Suspension

We at indo365 reserve the right to suspend or close your account if we detect fraudulent activity, breach of these terms, or violation of applicable law. Prohibited conduct includes using multiple accounts to exploit bonuses, collusion with other users, use of automated tools, or money-laundering activity. If your account is suspended, we will notify you and provide a reasonable opportunity to respond before permanent closure.

Your account balance will be held securely during any investigation. If no violation is found, your account will be restored. If a violation is confirmed, we may forfeit bonus funds and restrict future access to our platform.

Dispute Resolution and Contact

If you have a complaint about your account, a transaction, or our service, contact our support team with details of the issue. We undertake to respond to complaints within five business days. Our team will investigate and provide a resolution or explanation. If you are not satisfied with our response, you may escalate your complaint to our compliance officer.

For legal inquiries or formal complaints, you may contact us via the channels listed on our Legal notice page. We are committed to resolving disputes fairly and in accordance with applicable law in your jurisdiction.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We at indo365 operate under the laws applicable to our platform's registration and licensing, and any dispute arising from your use of our platform shall be governed by those laws.

For more information about our privacy practices and data handling, please review our Privacy policyFor a full overview of our operations and commitments, visit our About us page.