indo365 Privacy Policy

This page describes what we collect when you use indo365 and how we keep that data protected. We at indo365 are committed to transparency about your personal information, how we process it, and the rights you hold over it. Our platform operates across multiple entertainment verticals — football sportsbook markets, live-dealer tables, slot games, and esports coverage — and each service requires certain data to verify your identity, process payments, and comply with applicable regulations.

We understand that privacy matters. Whether you're tracking Liga 1 Indonesia fixtures, depositing via DANA or e-wallet, or engaging with our live blackjack tables, your account data is handled with care. This policy outlines our commitments and your options.

What We Collect on indo365

We collect personal data in several categories. When you open an account, we ask for your email address, full name, date of birth, and phone number. We also collect identity documents — a national ID card, passport, or driver's license — to verify who you are. This is part of our Know Your Customer (KYC) process, which is required by law in most jurisdictions where we operate.

Payment information is collected separately. When you deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details, the amount, and the timestamp. We do not store your full card numbers or bank credentials; payment processors handle that encryption.

We also collect behavioural data — your login history, the games or markets you access, your betting activity, and your withdrawal requests. This helps us detect fraud, prevent money laundering, and understand how our platform is used.

How We Use Your Data

Our primary use of your data is account verification and payment processing. When you submit KYC documents, we verify them against government records or trusted third-party identity providers. This step is mandatory before you can deposit or withdraw funds.

We use your email and phone number to send account notifications — login alerts, withdrawal confirmations, and security updates. If you enable two-factor authentication (which we recommend), we send one-time codes to your phone or email.

We also use your data for anti-fraud and anti-money-laundering (AML) compliance. Our systems scan transaction patterns to flag unusual activity. If we detect a potential risk, we may freeze your account temporarily and ask for additional verification.

Third-Party Processors

We work with several third-party service providers. Payment processors handle mobile banking, local payment, online payment, and bank transfers. Identity verification companies check your KYC documents. Hosting providers store our servers, which may sit outside Indonesia. We have data-processing agreements with all of these partners, requiring them to protect your data and use it only for the services we've contracted.

We may also share data with regulators or law enforcement if required by law. We do not do this voluntarily; it happens only when we receive a legal order.

Your Rights

You have the right to access your personal data. You can request a copy of everything we hold about you by contacting our support team. You also have the right to correct inaccurate information — for example, if your phone number is wrong, we'll update it.

You can request deletion of your account and associated data, subject to legal retention requirements. Some data must be kept for tax or anti-money-laundering purposes, even after account closure. We will inform you of any data we must retain and why.

You have the right to object to certain types of processing, such as profiling for fraud detection. However, some processing is necessary for us to operate legally and safely.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences. These are essential for the platform to function. We also use analytics cookies to understand how users navigate indo365 — which pages are popular, where users drop off, and how long sessions last. This helps us improve the experience.

You can disable non-essential cookies in your browser settings. Disabling essential cookies will log you out and may break some features.

Data Security and Retention

We encrypt your data in transit (using HTTPS) and at rest (on our servers). We use industry-standard security practices, including firewalls, intrusion detection, and regular security audits. However, no system is non-specific info secure. If we discover a data breach, we will notify you and relevant authorities as required by law.

We retain your data for as long as your account is active, plus a retention period for legal and compliance purposes. After that, we delete or anonymize it. Payment records are kept longer due to tax and AML requirements.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether indo365 is legal in your region, contact your local gaming regulator or legal advisor before opening an account.

Contact indo365

If you have questions about this privacy policy, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We aim to respond to data-subject requests within 30 days. You can also reach out if you have concerns about how we handle your data or if you believe we have violated your privacy rights.

This policy was last updated in 2024. We may update it from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform.